A simple international journey

How Vitumob works

From registration to delivery in Kenya, every stage is designed to make international shopping easier to understand and manage.

The Vitumob process

Four steps from store to doorstep

Follow these steps whenever you purchase from an international retailer.

01

Sign up

Create your free Vitumob account and receive your personal international shipping address.

02

Shop internationally

Order from your favourite international retailers using your new Vitumob address.

03

We ship it

We receive, secure and consolidate your packages before shipping them to Kenya.

04

Receive in Kenya

Track the journey and collect your package or arrange convenient final delivery.

After you place your order

What happens behind the scenes

We keep your parcel connected to your account and prepare it for its journey to Kenya.

01

Parcel identification

Your retailer must include your customer code in the delivery address. This lets the warehouse identify and check the parcel into your account.

02

Consolidation and preparation

Eligible parcels can be combined and, where available, repacked to reduce unnecessary space before international dispatch.

03

International transit

Your shipment moves through the selected air-freight route, with status updates available through your account and tracking tools.

04

Arrival in Kenya

After destination processing, you will be advised when the shipment is available for collection or final delivery arrangements.

Always include your customer code

Use the exact international address shown in your Vitumob account, including your unique customer code. Missing information can delay warehouse processing.

Create an account